I'm Shahrzad. I am more likely to get bored than intimidated, and I believe that service design can humanize business. I design, write, and teach.
Like most design consultants, my work is under NDA
I particularly enjoyed being part of these projects


Experience benchmarking for banking


Service design for internal consulting


Service design for education technology


These are some of the custom workshops I'm most proud of


Futurecasting speed dating workshop


Value exchange mapping workshop


Generative co-creation workshop