I'm Shahrzad. I am more likely to get bored than intimidated, and I believe that service design can humanize business. I design, write, and teach.

Like most design consultants, my work is under NDA

I particularly enjoyed being part of these projects

Experience benchmarking for banking

Service design for internal consulting

Service design for education technology

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These are some of the custom workshops I'm most proud of

Futurecasting speed dating workshop

Value exchange mapping workshop

Generative co-creation workshop