I'm Shahrzad. I am more likely to get bored than intimidated, and I believe that service design can humanize business. I design, write, and teach.

Like most design consultants, my work is under NDA

I particularly enjoyed being part of these projects

Experience benchmarking for banking

Service design for internal consulting

Service design for education technology


These are some of the custom workshops I'm most proud of

Futurecasting speed dating workshop

Value exchange mapping workshop

Generative co-creation workshop